A platform for client communication is an essential component of every flourishing company. Why? Because one of the main advantages of using customer care software is that consumers are 2.4 times more likely to remain loyal to businesses that promptly resolve their issues.
If you communicate well, they’re also 2.7 times more inclined to spend more money in terms of revenue creation. One of the most widely used instruments for communication in 2024 is the intercom.
Read More: Intercom alternatives
Businesses utilize the program as a chat widget to enhance customer relations. However, it also includes additional functionality like chatbots, help desk ticketing, and customer management.
Even if it’s an effective tool for communication, you’re undoubtedly questioning if the cost is justified. Or are there better options for Intercom out there?
Let’s now examine each platform in more depth. I’ll go over the features, cost, user reviews, and applicability of the product for various industries.
1. Trengo: The greatest option for a single inbox communication system
Trengo offers a single inbox for a straightforward multichannel customer care strategy. The 20,000-user platform, which was founded in 2017, lets you centralize all of your company communications into an easy-to-use dashboard.
Why go with Trengo?
In terms of multichannel communications, this is the most user-friendly platform. All of the communication channels are combined into a single stream by the program. You can answer to customers quickly and surpass their expectations by having instant access to all of their information, saving you time from having to go through several email conversations.
Notable features include WhatsApp templates that expedite replies, Flowbot Quick Reply, which automatically responds to customers’ most frequently asked questions, Rules for automatically assigning conversations to the appropriate team members, and collaboration tools like team tagging, internal team chants, and message assignments.
Asana, Bol.com, Facebook Messenger, Gmail, HubSpot, Instagram, Klaviyo, Lightspeed, Magento, Mailchimp, Microsoft Dynamics, Outlook, Salesforce, Shopify, Slack, Pipedrive, Trello, WeChat, Webhooks, Zapier, and WhatsApp Business are just a few of the integrations available.
Pricing for a customized free trial starts at $19 per user, each month.
2. Help Scout: The Finest Automation Without Coding
A customer experience management (CXM) program called Help Scout assists businesses in managing their clientele. Established in 2011, the platform provides over 12,000 users with an effective shared inbox solution for resolving client complaints.
The rationale behind selecting Help Scout: Help Scout works well for businesses who are laser-focused on enhancing customer service. Its extensive feature set is geared on enhancing client interactions. Help Scout is a shared inbox solution that teams may use to collaborate and respond to client concerns.
Among the notable features are chat widgets for websites, reporting, collaborative inboxes, and automated processes. Additionally, the product features a knowledge base that enables businesses to build an easily accessible information library for their clientele.
Slack, Freshbooks, Mailchimp, Instagram, Facebook Messenger, Google Apps, Shopify, Cordless, CircleLoop, Pipedrive, Webhooks, Infusionsoft by Keap, and WooCommerce are just a few of the integrations available.
There is a 15-day free trial period and monthly pricing that begins at $20 per user, paid annually.
3. HelpCrunch: Best for an infinite number of contacts
HelpCrunch is a user-friendly customer service platform with chatbots, shared inbox, live chat, and other features. It is one of the best communication platforms for scalability, with over 10,000 users globally.
Why pick HelpCrunch? Its user interface is simple, and its main focus is on multi-channel communications. It offers several options for social network integration, email marketing, and help desk ticketing.
A unified inbox for all client communications, an intuitive dashboard, chatbots, a knowledge base, real-time chat, email pop-up functionality, and email automations are some of the notable features.
Google Analytics, Facebook, Instagram, WhatsApp, Slack, Pipedrive, Zapier, Slack, and many more are integrated.
There is a 14-day free trial period and monthly pricing that begins at $12 per user, payable yearly.
4. Zendesk: Ideal for big businesses
Among the game’s first platforms is Zendesk. The firm was established in 2007 and has since produced a number of products, such as Zendesk Support Suite. The software firm provides enterprise organizations with a strong customer care solution; it has over 185,000 users globally.
The rationale behind selecting Zendesk Large organizations can benefit greatly from the all-in-one customer care solution called care Suite. Its extensive feature set and customizable choices make it ideal for corporate firms seeking to expand their customer support operations. One channel can be used to communicate with self-service support, chat, email, phone, and social media.
Live chat, unified customer profiles, interaction history monitoring, and a ticketing system are notable features. In order to maximize the client experience, the suite also has multilingual capabilities and automated AI answers for global teams.
Slack, JIRA, Shopify, Zoom Phone, Trello, Salesforce, Mailchimp, Geckoboard, Clickup, and PandaDoc are among the integrations.
There is a 14-day free trial period and monthly pricing that begins at $55 per user, payable annually.
5. Freshdesk: Ideal for integrations and small businesses
Freshworks provides a variety of tools, one of which is Freshdesk. Freshworks has been in the software business since 2010 and has over 60,000 users. The customer support platform provides small businesses with an easy way to hide their client service.
The rationale behind selecting Freshdesk Numerous native interfaces with other platforms are available, which small firms probably already utilize. It is very simple to integrate into your existing tool stack. One of the easiest systems to use is Freshdesk, but bear in mind that it’s mostly meant for small enterprises, so mid-sized or huge organizations shouldn’t use it.
Contact management, email integration, social media integration, customer management, scheduling, workflow management, dashboards, analytics, API access, and chat capabilities are some of the standout features.
Close, Zendesk, Pipedrive, Insightly, Salesforce, HubSpot, Oracle Netsuite, Copper, Zoho CRM, WhatsApp, Shopify, Mailchimp, Stripe, Slack, and Klaviyo are a some of the integrations.
There is a 14-day free trial period and monthly pricing that begins at $15 per user, payable annually.